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Getting Started
mongoori is a peer-to-peer Tesla rental platform built for TNC (Uber/Lyft) drivers in California. We provide flexible, long-term vehicle rentals — starting from one month — so you can drive premium Tesla vehicles without the commitment of ownership. All vehicles are insured and maintained by mongoori.
mongoori is designed for active rideshare drivers (Uber/Lyft) who need a reliable, commercial-grade vehicle on a flexible monthly basis. If you drive 1,000+ miles per week for rideshare, you've found your solution.
Currently serving Irvine, California. Valid TNC license and clean driving record required.
Visit mongoori.com or download the mongoori app. Create an account with your email, then submit your driver's license and TNC credentials for verification. Most drivers are approved within 24–48 hours. Once approved, you can book a Tesla and start driving immediately.
You must meet ALL of the following:
At least 21 years old
Valid U.S. driver's license (or international license with valid U.S. visa)
Active TNC driver license (Uber/Lyft registration confirmed)
Clean driving record (no major violations in the past 3 years)
Valid California address
Acceptance of our Terms of Service and rental agreement
mongoori is currently available in Irvine, California. We plan to expand to additional California regions in 2026. For current availability, check our app or visit mongoori.com.
Booking & Reservations
Visit mongoori.com or use the mongoori app. Search by month and location (currently Irvine, CA). Select your vehicle, review the pricing and terms, and confirm your booking. Your rental begins on the first day of the month and is charged upfront. You'll receive pickup instructions via email and in the app.
mongoori specializes in multi-month rentals, starting from 1 month. Rental periods are standardized by calendar month (1st through last day). Extensions are available if the vehicle isn't reserved by another driver.
Yes, cancellation is allowed, but your refund depends on when you cancel. Our 5-tier cancellation policy is disclosed in your rental agreement:
Tier
Timing
Refund
Tier 1
Within 1 hour of booking AND 72+ hours before rental start
100% (full amount)
Tier 2
More than 72 hours before rental start
100% (full amount)
Tier 3
24–72 hours before rental start
50% of rental fee — platform service fee non-refundable
Tier 4
Less than 24 hours before rental start
No refund (0%)
Tier 5
After rental starts, including no-show
No refund. Exception: vehicle defects or platform errors — contact support.
Refunds are processed within 3–5 business days.
You'll authorize a $500 security deposit on your credit card at booking. This is NOT charged upfront — it's held as a guarantee. The hold is released within 3–5 business days after your rental ends (assuming no damage or outstanding charges).
Month-to-month rentals are fixed by calendar month. If you need to shorten or extend, contact mongoori support via the app or at [email protected]. Extensions are subject to vehicle availability.
Pricing & Payments
Monthly rates for 2023–2025 Tesla Model 3/Y range from $1,800–$2,400/month. You'll see the exact price before confirming your booking. Pricing is transparent — no hidden fees or platform surcharges.
Your monthly rental includes:
Vehicle & maintenance: Full insurance, regular maintenance, tire rotations, and roadside assistance
Electricity/charging: All charging costs for routine use are covered by mongoori
Registration & taxes: Vehicle registration and California sales tax
24/7 support: mongoori support team available via app and phone
Yes. mongoori provides commercial-grade insurance coverage suitable for rideshare driving. Insurance details are provided in your rental agreement. We recommend verifying with your provider that your personal policy complies with California's TNC insurance requirements (typically minimum $1M liability).
We accept all major credit cards: Visa, Mastercard, American Express, and Discover. Prepaid and debit cards are not accepted. Payment is charged on the first of each month.
If damage or excess wear occurs, we'll document it and provide you with a detailed invoice within 7 days. Charges are processed only after your written approval. Disputed charges can be escalated to our support team.
Electric Vehicles & Charging
Teslas are excellent for TNC driving: zero gas expenses, minimal maintenance, and a comfortable cabin for passengers. All mongoori Teslas come with full charging access and support. Average cost: $0.03–$0.05 per mile (vs. $0.15+ for gas vehicles).
Each Tesla includes:
Tesla Mobile Connector (Level 1/2 charging)
Access to Tesla Supercharger network (first 100 kWh/month covered, then $0.35/kWh)
Ability to use public Level 2 networks (PlugShare, ChargePoint, EVgo)
Built-in navigation to nearby chargers
Ideally, yes — home charging (Level 2) overnight is the most convenient option. mongoori can help with resources on home charger installation. If home charging isn't available, public DC Fast Chargers and Level 2 stations are widely available across Irvine and Orange County.
Contact mongoori support immediately via the app or at 1 (949) 777-6878. We'll coordinate roadside assistance, including towing to the nearest charger.
Important: Allowing the battery to drop below 10% may incur fees for emergency assistance. Monitor your charge level during long shifts.
For long-term battery health, keep the charge between 20–90%. Avoid deep discharges (<10%) and constant 100% charging. Tesla's battery is warrantied for 8 years / 120k miles.
During Your Rental
Upon rental start, you'll receive unlock instructions via email and in the mongoori app. Most mongoori Teslas use keyless entry through the Tesla app or a provided key card. Full support is available 24/7 via the app.
Contact mongoori support immediately via the app (fastest) or call 1 (949) 777-6878 (24/7 for emergencies). We'll coordinate roadside assistance — towing, mobile service, or loaner vehicle options. mongoori covers all breakdown costs; you pay nothing. Do not arrange your own repairs without contacting us first.
Safety first: If there are injuries, call 911. Then immediately contact mongoori support via the app with photos and the other party's information. Do not admit fault. Our insurance team handles the claim and all claims processing.
No. Only the renter (you) and authorized mongoori staff may operate the vehicle. Unauthorized use voids insurance and may result in account suspension. If another TNC driver needs a vehicle, they must sign their own agreement with mongoori.
Returning the Vehicle
Return the vehicle to the designated mongoori location on your rental end date (9 AM–6 PM PT). At return:
Complete a post-return inspection in the app (exterior and interior photos)
Confirm the charge level
Lock the vehicle and receive return confirmation
Contact mongoori support immediately. Late returns may incur extra daily charges of $25/day and may affect the next driver's access. Extensions to the next month are available if the vehicle is available; monthly pricing applies.
To avoid late fees, notify support at least 2 hours before your expected return time if plans change.
Normal: light exterior scratches, small interior marks, minor dust, standard tire/brake wear.
Not normal: major dents, broken glass, upholstery tears, electrical issues, or modifications. mongoori uses industry-standard wear guidelines.
Your $500 hold is released within 3–5 business days after return, assuming no damage charges or unpaid fees. If charges apply, we'll deduct them and refund the balance.
See the Booking & Reservations section above for the full 5-tier cancellation policy. Key: 72+ hours before start → full refund; 24–72 hours → 50% of rental fee (platform fee non-refundable); under 24 hours or after start → no refund.
Terms of Service: mongoori.com/terms-of-use — Covers liability, cancellation policy, insurance, dispute resolution (arbitration), California law jurisdiction.
Privacy Policy: mongoori.com/privacy-policy — CCPA/CPRA compliant. Email [email protected] to request, delete, or correct your personal data. No data sold to third parties.
Contact mongoori support via the app or email [email protected]. We aim to resolve disputes within 7 business days. If unresolved, disputes proceed to binding arbitration under California law per our Terms of Service.
Yes! All mongoori Teslas are approved for both Uber and Lyft rideshare. You can drive for either or both platforms simultaneously. Your rental agreement covers rideshare use on both platforms, and our comprehensive commercial insurance is included in your rental fee.
You'll need separate driver accounts with Uber and Lyft, both fully approved before taking rides. mongoori covers vehicle compliance — you handle the rideshare platform requirements.
mongoori provides comprehensive coverage for all rideshare accidents. Here's the process:
Safety first: Ensure everyone's safety and call emergency services (911) if anyone is injured.
Notify mongoori: Call 1 (949) 777-6878 immediately or contact support through the app.
Replacement vehicle: We'll arrange a replacement Tesla while yours is being repaired (usually same-day or next business day).
Insurance claim: mongoori's commercial insurance handles the entire claim — you're not liable for deductibles or damages related to rideshare use.
Documentation: We'll provide a detailed accident report for your records and your rideshare platforms (Uber/Lyft).
Don't worry about coverage — all mongoori vehicles carry comprehensive, collision, and liability insurance specifically for rideshare drivers.
Billing & Payments
Weekly billing is simple: Your rental fee is charged every 7 days on your selected payment method (credit card or bank account via ACH). The charge happens on the same day each week, every week.
Your invoice includes:
Base rental fee for the week
Charging credits used (if over the 100 kWh/month allowance)
Any additional services or add-ons
Tax and applicable fees
You'll receive an itemized invoice via email immediately after each charge. View all past invoices and payment history anytime in your driver dashboard.
Good news: All mongoori rentals include unlimited standard mileage. Drive as much as you want for rideshare without worrying about extra charges. Your weekly fee covers unlimited miles.
Important note: While mileage is unlimited, excessive wear and tear beyond normal rideshare use (unusual accidents, off-road driving, etc.) may result in additional charges at the end of your rental period. mongoori uses industry-standard wear guidelines to determine what's normal vs. excessive.
Track your monthly mileage in your driver dashboard to monitor vehicle condition and plan maintenance proactively.
Getting Started
A mongoori Host is a vehicle owner who rents their Tesla to verified TNC drivers on a monthly basis. You set your own price, manage availability, and earn money directly from drivers who need reliable vehicles for rideshare work. mongoori handles insurance, payments, and support — you focus on vehicle condition and earnings.
Visit mongoori.com/host or use the mongoori app. Click "List Your Vehicle" and submit:
Vehicle details (year, model, mileage, title)
5–10 photos (exterior, interior, odometer)
Proof of ownership and title
Current insurance documentation
Bank account for payouts
Most vehicles are approved within 1–3 business days. Once approved, your listing goes live and drivers can book.
Tesla vehicles only. Eligible vehicles must be:
100% battery electric Tesla (Model 3, Model Y, Model S, or Model X)
Model year 2020 or newer preferred (2018+ considered)
Clean title (no salvage or rebuilt titles)
Under 100k miles preferred
Insured with valid personal or commercial auto policy
No mechanical issues or outstanding recalls
Pricing & Earnings
You set your own monthly rate in your host dashboard. mongoori provides pricing benchmarks based on vehicle model, age, condition, and location. A 2023 Tesla Model 3 in Irvine typically rents for $1,800–$2,200/month. You can adjust your price monthly or on demand.
Your profit: ~$1,000–1,200/month (varies by vehicle and utilization)
Earnings are deposited via ACH direct transfer to your bank account within 1–2 business days after each monthly rental ends. You'll receive a detailed earnings statement showing gross revenue, mongoori's platform fee, and your net payout.
mongoori charges a 25% platform fee on all monthly rental revenue. This covers:
Insurance (liability + physical damage for all drivers)
Payment processing and collections
Host customer support (disputes, damage claims)
Platform operations and maintenance
Marketing (to attract drivers)
The 25% fee is transparent and clearly shown before you set your price.
Vehicle Availability & Management
Use your mongoori host dashboard to mark dates as available or unavailable. Block specific dates or date ranges, set monthly availability, and adjust pricing by season. Plan at least 2 weeks in advance for availability changes.
No. During the rental period, the driver has exclusive use of the vehicle. You cannot drive it or lend it to others. Block entire months when you need the car yourself.
mongoori coordinates all pickups and dropoffs:
Pickup: Driver arrives at designated location within pickup hours (9 AM–6 PM)
Dropoff: Driver returns at the same location on the rental end date
Contactless option: mongoori can arrange keyless entry (Tesla app unlock)
You don't need to be present unless you prefer to inspect the vehicle in person.
Insurance & Protection
Yes. mongoori provides comprehensive insurance from the moment the driver unlocks the vehicle until it's returned:
Liability: Minimum $1M (meeting California TNC requirements)
Physical damage: Collision, comprehensive, and uninsured/underinsured motorist protection
Gap protection: Covers difference between vehicle value and loan balance (if financed)
This is a separate policy; your personal insurance is not used during rentals.
Report through your host dashboard within 24 hours of return, including photos. mongoori's claims team will review pre/post-trip photos, assess damage, and handle all costs under insurance. You are not liable for drivers' damages.
Normal wear and tear is covered under mongoori's maintenance plan (included in the 25% fee): tire replacements, brake pad replacements, minor paint touch-ups, interior fabric wear, standard battery degradation. Only excessive or intentional damage beyond normal wear may result in deductibles.
Driver Management
Monthly rentals are typically confirmed automatically (instant-book). If you prefer to manually approve, set that in your host settings. You'll have 2 hours to approve or decline; if you don't respond, mongoori auto-approves (assuming the driver is verified).
Contact mongoori support immediately (don't manage directly with the driver). mongoori will contact the driver, coordinate towing if unresponsive, charge the driver late fees ($25/day), compensate you for the late period, and handle any escalation needed.
Yes. After a problematic rental, you can report the driver and block future bookings from that account via your host dashboard. mongoori's trust & safety team reviews serious issues and may suspend the driver's account.
Visit mongoori.com/terms-of-use. All drivers and hosts must accept the Terms before using the platform.
Contact mongoori support via the app or email [email protected]. We aim to resolve disputes within 7 business days. If unresolved, disputes proceed to binding arbitration under California law.
mongoori is currently active in Irvine, California, and expanding throughout Orange County and Los Angeles in 2026. For updates, visit mongoori.com or sign up for our email list.
Can't find your answer?
Our support team is available Mon–Sun 9 AM–9 PM PT and 24/7 for emergencies.